Return and Refund Policy

Qualification Policy

Once you’ve submitted your order, we’ll authorize your card. Shortly after, you’ll receive a HIPAA-compliant medical intake form to complete. Once your eligibility is confirmed by bmiMD’s clinical team, we’ll process the authorized payment. If it turns out you’re not eligible for the program, we’ll release the authorization hold, and you won’t incur any charges.

Refund Policy

Once your medical intake form is reviewed and approved by our licensed practitioner, your prescription order will be sent to the pharmacy. If the pharmacy has processed your order, we cannot offer refunds. Because our products are custom-made, we do not accept returns. We cannot issue refunds or accept returns of prescription products and do not offer refunds for partially used subscription periods. All sales are final.

Cancellation Policy – Prescription

Prescriptions completed and sent to the pharmacy by our practitioners are non-refundable.

Cancellation Policy – Subscription

You can cancel/pause your subscription at any time from your account by logging into https://account.bmimd.com/my-account/subscriptions/, except if you have already been charged for another month of the current program.

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